Jann Johnson, Esq. is the Chief Operating Officer and Executive Vice President, Marketing at ADR Systems of America, LLC. Jann has led multiple initiatives that have accelerated growth and innovation at the company by driving the improvement of business processes, creating new program offerings, building a revenue-generating website and managing the successful rebranding of the organization. She has considerable experience in the professional services industry as a Manager of Marketing and Communications at Accenture. She also worked as a consultant in training operations at Accenture, instructing courses in the United States and Europe in the areas of business process management, human performance design, designing performance change and business process outsourcing. She has consulted with firms and organizations in the areas of process re-engineering, and change management, among others.  Prior to joining ADR Systems, Jann was an attorney in private practice specializing in business and employment law and she worked extensively on the Shakman class action lawsuit decrees (a series of federal court orders that barred political patronage in government employment in Chicago) for several years.

Experience and Qualifications

• Chief Operating Officer and Executive Vice President, Marketing, ADR Systems, 2021 – present
• Executive Director of Business Development  & Marketing, ADR Systems, 2011-2021
• Attorney, private practice in employment, business, family law and civil rights matters, 2007
• Staff Attorney, Office of the Cook County Shakman Compliance Administrators, employment matters and investigations, 2007
• Manager, Marketing and Communications, Accenture, 1999
• Consultant, Training Operations, Accenture, 1997

Professional Activities and Awards

• Chicago Bar Association, 2007 – present
• Women’s Bar Association of Illinois, 2012 – present
• Legal & Professional Services Council, 2011 – present
• American Bar Association, 2007 – 2019
• CARPLS Chicago, 2014 – 2018
• Legal Marketing Association, 2011 – 2015
• Legal Assistance Volunteer-Intake, Cook County Domestic Violence Courthouse, Chicago, 2005-2006
• Facilitator, Forum for Redeveloping the World Trade Center Site, “Listening to the City,” New York City, 2002
• Co-Founder, Outside Community Involvement Group – Accenture, 2001-2002
• People Enablement Coordinator, Accenture, 1999-2001
• United Way Campaign Lead – Accenture, 1999, received the “Most Creative Employee Campaign” award from the United Way
• Thought Leadership Award – Accenture, 1998
• Board of Directors, Care and Counseling Center, 1993-1996

Presentations and Publications

• Hon. Stuart Nudelman and Jann Johnson, Premeditation Preparation:  A Key Component to Successful Dispute Resolution, American Bar Association:  The Brief, Volume 43, No.2, Winter 2014
• Hon. Donald Devlin and Jann Johnson, The New Limits of Confidentiality, Chicago Daily Law Bulletin, two-part series, November 3-4, 2011
• Hon. Patrick McGann and Jann Johnson, Mediation Requires a Different Approach, Chicago Daily Law Bulletin, October 18, 2011
• Hon. Donald Devlin and Jann Johnson, What to Do if a Client Testifies Falsely, Chicago Daily Law Bulletin, September 16, 2011
• Hon. Stuart Nudelman and Jann Johnson, Realizing The Potential Cost Savings of Arbitration:  It’s in The Process, Illinois Jury Verdicts 2009-2010 

Certifications

• Meyers-Briggs Type Indicator
• Team Management Systems
• Fundamental Interpersonal Relations Orientation Instrument
• Certified Instructor, University of Phoenix – Business Law

Admissions

• Illinois State Bar
• United States District Court, Northern District of Illinois
• United States Supreme Court

Education

• J.D., Loyola University Chicago School of Law
• M.S., Management and Organizational Behavior, concentration in Organizational Development, Benedictine University
• B.A., Journalism and Mass Communications, concentration in Public Relations, University of Wisconsin

For more information about ADR Systems, read Our Story.