With remote dispute resolution becoming much more commonplace in the aftermath of the pandemic, ADR Systems has developed a new, comprehensive technology guide for clients participating in remote mediations and arbitrations. The resource, Your Technology Guide to Remote ADR Sessions, helps counsel and their clients ensure that their remote mediation or arbitration goes smoothly and with minimal disruptions.

“Remote ADR has become the new normal,” said Hon. Kay M. Hanlon, (Ret.), senior mediator and arbitrator at ADR Systems. “Almost everyone has embraced remote work because it’s a time-saver, a money-saver and it’s adaptable. I would definitely give this guide to my clients before their cases if I were practicing law.”

Our technology guide comprises three sections: Preparing for a Remote Session, Joining a Remote Session and Troubleshooting Technology Issues. Each section provides step-by-step instructions for accessing and participating in remote sessions and offers solutions to potential issues commonly encountered by our clients. Along with instructions to access Zoom on a computer or laptop, the technology guide also includes instructions for joining via a dial-in telephone connection and smart devices.

Judge Hanlon has mediated and arbitrated scores of matters remotely over the past three years and has her own core recommendations for clients preparing for remote sessions. “Make sure that you get on a few minutes early to test some things out,” Judge Hanlon said. “If you get on right as your case starts and have issues, then that can end up delaying proceedings. Also, if you or your client aren’t familiar with Zoom, reference our new technology guide and set up practice sessions beforehand to become more familiar.”

The technology guide furthers ADR Systems’ continued efforts to make remote dispute resolution accessible for all our clients. Previously, Judge Hanlon co-authored an article in the Women’s Bar Association of Illinois Spring 2021 newsletter on how counsel can properly prepare for remote mediations and arbitrations. Other neutrals, including Hon. Larry G. Axelrood, (Ret.), Hon. F. Keith Brown, (Ret.), and Hon. Brigid M. McGrath, (Ret.) have also published articles about remote dispute resolution as resources for the wider legal community.

“Some people get embarrassed when they have tech issues,” said Judge Hanlon,” but they shouldn’t be. It’s a new normal, so don’t feel bad about seeking help when it comes to technology.”

To download Your Technology Guide to Remote ADR Sessions, click here.

Hon. Kay M. Hanlon, (Ret.) has expertise in resolving personal injury actions such as medical malpractice, mass torts and product liability. Counsel who appeared before Judge Hanlon find her to be perpetually prepared, ready to listen attentively.

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