ADR Systems


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Jennifer W. Morrow, MDR is the Executive Director, Commercial & Family Law Division at ADR Systems of America, LLC. She has been working in the alternative dispute resolution field since 1995 and completed her Master’s Degree in Dispute Resolution in 2000. Having mediated cases herself, Ms. Morrow brings a wealth of knowledge and experience to her role as Executive Director. She oversees the day-to-day operations of the Commercial & Family Law Division, consults with law firms and companies on the effective use of mediation, arbitration and all types of dispute resolution processes including complex, multi-party case management. Ms. Morrow is a frequent speaker on a wide variety of ADR topics.

ADR Experience and Qualifications

  • Executive Director, Commercial & Family Law Division, ADR Systems of America, LLC, 2005-present
  • Faculty and Senior Consultant, Northwestern University School of Continuing Studies Dispute Resolution Program, 2003-2012
  • Conciliator, Archdiocese of Chicago, Office of Conciliation, 2003-2007
  • Senior Dispute Resolution Consultant, JAMS, 1993-2003
  • Mediator for Van Nuys, Beverly Hills and Los Angeles, CA Court Mediation Programs, 1997-2000
  • Systems Design: Design and implementation of internal and external conflict management and dispute resolution programs
  • Clause Drafting: Assist lawyers and their clients with drafting effective dispute resolution clauses for commercial contracts
  • Training and Education: Course design and delivery of Continuing Legal Education (CLE) Programs for lawyers, judges and business professionals
  • ADR Practice Development: Guide neutrals in key practice development areas including marketing, skills development and client services

Representative Mediations

  • Culture and gender conflicts
  • Multi-party conflict involving private school management and athletic program management
  • Multi-party staff and senior management conflicts in large, not-for-profit organizations
  • Condominium association and landlord-tenant disputes
  • Large group facilitations involving community, school, faith, budget and construction issues

Professional Activities and Awards

  • Associate Member, American Bar Association, Dispute Resolution Section, 2002-present
  • Associate Member, Chicago Bar Association, 2014-present
  • Member, Executives’ Club of Chicago, 2003-present
  • Member, Legal Marketing Association, 2001-2007
  • Adjunct Professor, Graduate and Undergraduate Program in Conflict Resolution, North Central College, Naperville, IL, 2002-2005
  • Board Member, International Academy of Dispute Resolution, Chicago, IL, 2006-present
  • Former Board Member and Program Chair, Association for Conflict Resolution (ACR), Chicago chapter, 2003-2007

Presentations and Publications

  • Leadership is a Full Contact Sport: Dealing with Conflict in the Workplace, NCSEA Annual Leadership Forum
  • Managing the Cost of Conflict: Mediation, Arbitration, or Litigation, NCSEA Annual Leadership Forum
  • Nuts and Bolts of Commercial Arbitration, Women’s Bar Association of Illinois in conjunction with the Illinois Judges Association
  • Gender in Mediation, Chicago Bar Association, Young Lawyers Section
  • Mediation FAQ’s, Chicago area law firms
  • Arbitration FAQ’s, Chicago area law firms
  • Building an ADR Practice, Chicago Bar Association, ADR Section
  • Building an ADR Practice, Association for Conflict Resolution, Chicago Chapter
  • Mediation, Archdiocese of Chicago (40 hour course approved by Cook County Circuit Court)
  • Early Intervention: Facilitation, Mediation and Employment Disputes, Society for Human Resource Management Annual Symposium
  • ADR for the Small Business Owner, Leadership Academy, Illinois Chamber of Commerce
  • Anatomy of Conflict, Episcopal Church Annual Symposium


  • Teaching Negotiation in the Workplace, Harvard Program On Negotiation
  • Family and Divorce Mediation Certification Course, Northwestern University School of Continuing Studies


  • MDR (Master’s Degree in Dispute Resolution), Pepperdine University School of Law, Straus Institute for Dispute Resolution
    • Dispute Resolution Fellow
    • Teaching Assistant
    • Merit Tuition Scholarship
  • BFA, University of Iowa

For more information about ADR Systems, read Our Story.

I was extremely pleased with a recent mediation at ADR Systems. The mediators constitute a veritable "who's who" of top-notch practitioners and former jurists with a wealth of experience across the legal spectrum.  I strongly recommend ADR Systems for even the most complex and contentious of cases.

Hillard M. Sterling, Esq.Sterling Tech Law | Waveland Law Group, LLC