Judge Lawler and ADR System’s Case Ambassador Program transformed a complex, multi-party personal injury case into a productive and ultimately successful mediation. By engaging the parties and carriers well in advance as part of the Case Ambassador process, Judge Lawler removed roadblocks, clarified positions, and laid the groundwork for meaningful negotiations before mediation day. His reputation for being a well-respected and successful mediator for high-exposure, high-value cases brought immediate credibility to the process, and our case manager ensured seamless coordination and communication throughout the proceedings. This was mediation as a true process — not a one-day event — and it worked.