Mediate from Where You Are with ADR Systems' Technology Guide for Remote ADR Sessions - ADR Systems

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Most cases at ADR Systems are either mediated entirely remotely or through a hybrid format, with some participants connecting into a session at our offices via videoconference. To serve the continuing demand for our remote and hybrid dispute resolution services, ADR Systems has developed Your Technology Guide to Remote ADR Sessions to help counsel and their clients mediate from where they are with ease and minimal disruptions.

“Remote ADR has become the new normal,” said Hon. Kay M. Hanlon, (Ret.), senior mediator and arbitrator at ADR Systems. “Almost everyone has embraced remote work because it’s a time-saver, a money-saver and it’s adaptable. I would definitely give this guide to my clients before their cases if I were practicing law.”

Our technology guide comprises three sections:

  • Preparing for a Remote Session
  • Joining a Remote Session
  • Troubleshooting Technology Issues

Each section provides step-by-step instructions for accessing and participating in remote sessions and offers solutions to potential issues that our clients commonly encounter. Along with instructions to access Zoom on a computer or laptop, the technology guide also includes instructions for joining via a dial-in telephone connection and smart devices.

Judge Hanlon has resolved scores of disputes remotely or in a hybrid setting over the past four years and has her own core recommendations for clients preparing to participate in a dispute resolution proceeding remotely.

“Make sure that you get on a few minutes early to test some things out,” said Judge Hanlon. “If you get on right as your case starts and have issues, then that can end up delaying proceedings. Also, if you or your client aren’t familiar with Zoom, reference our new technology guide and set up practice sessions beforehand to become more familiar.”

The technology guide furthers ADR Systems’ continuing efforts to make remote and hybrid dispute resolution accessible to all our clients. Previously, Judge Hanlon co-authored an article in the Women’s Bar Association of Illinois’ newsletter on how counsel can properly prepare for remote dispute resolution proceedings. Other neutrals, including Hon. Larry G. Axelrood, (Ret.)Hon. F. Keith Brown, (Ret.), and Hon. Brigid M. McGrath, (Ret.) have also published articles about remote dispute resolution as resources for the wider legal community.

“Some people get embarrassed when they have tech issues,” said Judge Hanlon,” but they shouldn’t be. It’s a new normal, so don’t feel bad about seeking help when it comes to technology.”

To download Your Technology Guide to Remote ADR Sessions, click here.


Hon. Kay M. Hanlon, (Ret.) has expertise in resolving personal injury actions such as medical malpractice, mass torts and product liability, as well as commercial actions such as legal malpractice, eminent domain and subrogation. As a jurist and neutral, Judge Hanlon is always prepared and ready to listen attentively. Her open and friendly demeanor is known throughout the legal community. Her personality is tailor-made for her work as a mediator and arbitrator.

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"Judge Axelrood was outstanding with my client. During the mediation, he explained things clearly and used examples that my client – an older individual – could easily understand. Judge Axelrood made the process easier for my client and me. He was instrumental in settling this case."

Steven Gleason, Esq.Nilson, Stookal, Gleason & Caputo, LTD.