Remote Dispute Resolution - ADR Systems

ADR Systems

Remote Dispute Resolution

ADR Systems offers remote options for alternative dispute resolution at no additional cost to our clients. Our neutrals have settled numerous cases through each of these options.

What are Your Remote Options for Dispute Resolution?

Zoom is the most used remote option among our clients. It is an online videoconferencing tool with a highly intuitive interface compatible with most internet browsers. Attorneys can download the Zoom application onto their laptop, tablet or smart phone in a matter of minutes. No training or prior experience with Zoom is needed for an attorney to participate in a remote mediation or arbitration. An ADR Systems staff member will generate a private link for your session and will share it with the attorneys on the case via email.

Telephonic dispute resolution is also an option for parties. Contact information for all parties involved in a session is compiled by ADR Systems staff and provided to the neutral in advance of the session.

How Does the Videoconferencing Process Work for Remote Dispute Resolution?

An ADR Systems case manager will help parties decide on the best remote option for their case.

If your case goes forward via Zoom, an ADR Systems staff person will send you a secure link to your session several days prior to your session.  You need only click the link to access the videoconference at the appropriate time. You will be placed in a waiting room prior to being admitted to the videoconferencing session by an ADR Systems staff person or neutral.  From there, if your session is a mediation, you will be sorted into breakout rooms. These breakout rooms are private; only the neutral, as host of the videoconference, can move in and out of them, providing you and your clients a secluded caucusing space just as you would have during an in-person session.

We recommend that attorneys follow a short checklist to confirm they and their clients are ready for a remote mediation or arbitration. Click here to review our article, Are You Remote Ready?

Are Remote Platforms Secure?

When Zoom usage proliferated at the start of the COVID-19 pandemic, news outlets reported instances of “Zoombombing” whereby uninvited participants invaded Zoom videoconferences and displayed offensive content. Zoom has since strengthened security on the platform, adding password security as a default for sessions and adding end-to-end encryption, which prevents Zoom from reviewing or storing customer data as it passes through Zoom’s servers during sessions. Additionally, Zoom updated its platform with a new security icon on its toolbar, accessible only to the host of a Zoom videoconference. This allows the host to regulate and maintain the waiting room and screen sharing features for all the videoconference’s participants, and it allows the host to lock the meeting and remove participants if necessary. Read more about privacy and security precautions on Zoom here.

Judge Burke is an excellent mediator.  He has one of the best demeanors of any judge I have appeared before in court.  He is also one of the most knowledgeable mediators as well.  His background provides him with an innate ability to spot the issues early on.  He works hard to get it done.  I would not hesitate for a second to use him again.

Mark Bazzanella, Esq.Mark Bazzanella Law Offices
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