Remote Dispute Resolution - ADR Systems

ADR Systems

Remote Dispute Resolution

ADR Systems offers a variety of remote options for alternative dispute resolution at no additional cost to our clients. Our neutrals have settled numerous cases through each of these options.

What are Your Remote Options for Dispute Resolution?

Zoom is the most commonly used remote option among our clients. It is an online videoconferencing tool with a highly intuitive interface compatible with most internet browsers, and attorneys can download the Zoom application onto their laptop, tablet or smart phone in a matter of minutes. No training or prior experience with Zoom is needed for an attorney to participate in a remote mediation or arbitration. An ADR Systems staff member will generate a private link for your session and will share it with the attorneys on the case via email.

CourtCall is a browser-based videoconferencing tool. Attorneys can access their remote session through email links sent to them and their clients by a CourtCall representative that works closely with ADR Systems. Due to intermittent compatibility issues, ADR Systems offers clients the opportunity to pre-test their computer’s audio/video compatibility with CourtCall so that accessing the videoconference is seamless at the time of the session. A moderator from CourtCall will be available to troubleshoot any technical issues that may arise during the session.

Telephonic dispute resolution is also an option for parties. Contact information for all parties involved in a session is compiled by ADR Systems staff and provided to the neutral in advance of the session.

How Does the Videoconferencing Process Work for Remote Dispute Resolution?

An ADR Systems’ case manager will help parties decide on the best remote option for their case.

Zoom: If your case will go forward via Zoom, an ADR Systems staff person will send you a secure link to your session several days prior to your session.  You need only click the link to access the videoconference at the appropriate time. You will be placed in a waiting room prior to being admitted to the videoconferencing session by an ADR Systems staff person or neutral.  From there, if your session is a mediation, you will be sorted into breakout rooms. These breakout rooms are private; only the neutral, as host of the videoconference, can move in and out of them, providing you and your clients a secluded caucusing space just as you would have during an in-person session.

CourtCall: A representative from CourtCall will send you a personalized link to your videoconferencing session prior to your session. You need only click the link to access the videoconference through your internet browser. Due to previous compatibility challenges, we encourage parties to access their CourtCall videoconferencing sessions through Google Chrome, Firefox, or Safari. If you have never participated in a videoconference via CourtCall before, an ADR Systems staff person will contact you prior to your session to offer testing opportunities. These tests are brief, and they allow you to troubleshoot audio/video compatibility issues that would have otherwise delayed your ability to access your videoconference via CourtCall.

We recommend that attorneys follow a short checklist to confirm they and their clients are ready for a remote mediation or arbitration. Click here to review our article, Are You Remote Ready?

Are Remote Platforms Secure?

When Zoom usage proliferated at the start of the COVID-19 pandemic, news outlets reported instances of “Zoom-bombing” whereby uninvited participants invaded Zoom videoconferences and displayed offensive content. Zoom has since strengthened security with its Advanced Encryption Standard and has updated its platform with a new security icon on its toolbar, accessible only to the host of a Zoom videoconference. This allows the host to regulate and maintain the waiting room and screen sharing features for all the videoconference’s participants, and it allows the host to lock the meeting and remove participants if necessary. Read more about privacy and security precautions on Zoom here.

All of CourtCall’s video and computer audio streams are encrypted from the participant computer and throughout CourtCall’s data and media systems. Additionally, CourtCall uses a two-layer system of unique identifiers and encrypted identifiers to safeguard access to scheduled sessions, and CourtCall uses individual encrypted credentials for each participant to prevent unauthorized access.

Thanks to ADR Systems and its mediators, plaintiff and defense attorneys and insurance companies clearly recognized that it was prudent to settle the case for its value and avoid the expenditures and time associated with court.

Paul Wolf, Esq.Senior Partner, Mitchell Hoffman & Wolf LLC