Mediator and Arbitrator Neutrality is Key to the Mission of ADR Systems - ADR Systems

ADR Systems


ADR Systems remains dedicated to the principles of neutrality. Unlike some other ADR providers, ADR Systems’ mediators and arbitrators are not involved in the ownership, administration, or management of the business. While alternative dispute resolution (ADR) formats benefit parties in a litany of ways – faster resolution, cost-effectiveness, and greater control of the process – it is the neutrality of the mediator and arbitrator that is the most fundamental principle of unbiased ADR.

Since its’ founding in 1994, ADR Systems has been a leading provider of personal injury, commercial and family law dispute resolution services. Neutrals are hired as independent contractors and remain that way throughout their tenure. This is the key to maintaining neutrality and is consistent with the mission of ADR Systems.

“Neutrals at ADR Systems are not beholden to anybody and can work each case independently without having a vested interest in the consequences of the result,” said Hon. Dennis J. Burke, (Ret.), senior mediator and arbitrator at ADR Systems. “Whether we are doing an in-person session or a remote session, the company does not control how a neutral and the parties run a mediation or arbitration and that allows us to do our best work for those parties.”

The impact of COVID-19 on court access underscores the importance of increasing access to unbiased ADR services – especially through virtual services. Courts are only just beginning to re-open and jury trials are on hold. Parties may not be able to get into court, but they can access mediation and arbitration services remotely, through secure platforms, without waiting.

“Maintaining our neutrality is a top priority,” said Hon. Kay M. Hanlon,  (Ret.), senior mediator and arbitrator at ADR Systems. “Neutrals at ADR Systems don’t need to think about the business aspects of what they do, which helps us be unbiased and neutral throughout the process, regardless of whether it’s in-person or a virtual session.”

Let ADR Systems resolve your next case. Submit your case here or call 312.960.2260.

Judge Burke is a well-respected neutral with expertise in both commercial and personal injury matters. Following a 23-year legal career, he spent 15 years in the Cook County Circuit Court Law Division. He is well known for his keen ability to build trusting relationships with all parties.

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Judge Hanlon has expertise in resolving personal injury actions such as medical malpractice, mass torts and product liability. Counsel who appeared before Judge Hanlon find her to be perpetually prepared, ready to listen attentively.

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Carloyn CoffmanLitigation Specialist, Hanover Insurance