New Case Ambassador Program from ADR Systems - ADR Systems

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Attorneys and their clients can benefit from a creative approach to mediating disputes with layers of issues. With ADR Systems’ Case Ambassador Program, parties work with an experienced mediator — who acts as a case ambassador — before the mediation to resolve behind-the-scenes issues that could impact the success of the mediation.

Counsel have used this program to address countless issues that could prevent success at mediation. Some of these include:

  • Divergent perspectives on value, distribution of liability, etc.
  • Situations involving multiple carriers or insurers
  • Disagreements about coverage
  • Negotiation stalemates because of delay tactics
  • Debates about offers/demands before the mediation
  • Presumptions among parties that they are too far apart to settle
  • Any other issues or obstacles that may prevent parties from moving forward with mediation

“This program offers much more than a typical pre-mediation conference,” said Hon. John A. Ward, (Ret.), senior mediator and arbitrator at ADR Systems. “As a case ambassador, I can provide a neutral evaluation to help parties navigate issues, work with them to design a custom mediation process or mediate disagreements among only defense parties – and all with the goal of pointing the parties downstream toward the actual mediation ahead.”

Timing, however, is crucial for parties to gain the most from this process. Counsel should contact ADR Systems early, giving case ambassadors ample time to review the issues and work with those involved.

Multiparty construction, mass-tort, insurance coverage, subrogation, trusts & estates and many other types of cases have benefited from using a mediator to help resolve some of the issues before the actual day of mediation. Without going through this process led by the case ambassador, the mediation can get bogged down by the very problems that could have been mitigated beforehand.

“The larger goal is the eventual settlement, but this intermediate step is essential to it,” said Hon. Michael J. Hogan, (Ret.), senior mediator and arbitrator at ADR Systems. “Through a normal mediation process, these cases might require multiple sessions or near all-nighters to get settled. But by enlisting a case ambassador early on, parties can cut those hours down and be in the best position to negotiate a settlement.”

To learn more about the Case Ambassador Program, click here.


Hon. John A. Ward, (Ret.) has cultivated extensive experience in the resolution of personal injury cases arising from vehicular accidents, construction negligence, premises liability, medical negligence, nursing home, workers’ compensation and product liability. His ability to quickly understand the issue at hand and gain the respect and trust of all parties is well known throughout the legal community.

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Hon. Michael J. Hogan, (Ret.) is a senior mediator and arbitrator at ADR Systems. During his 19-year judicial career, he presided over an unprecedented number of pre-trials in the Law Division and maintained a high settlement rate. As a neutral, he continues to put forth extraordinary effort to settle cases in mediation and is diligent and efficient in arbitration.

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ADR Systems, It’s Settled.®

Thanks to ADR Systems and its mediators, plaintiff and defense attorneys and insurance companies clearly recognized that it was prudent to settle the case for its value and avoid the expenditures and time associated with court.

Paul Wolf, Esq.Senior Partner, Mitchell Hoffman & Wolf LLC
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