Our senior mediators and arbitrators have resolved substantially all the disputes brought before them during a remote proceeding at ADR Systems. But they alone do not make our remote services as effective as they are for our clients. Our Remote Session Support Team is the other half of this winning formula.

Comprising technology-savvy staff members from multiple departments, this team is on hand for every remote and hybrid case at ADR Systems, ensuring that each one commences efficiently and that all participants are assisted in the event of session-connectivity snafus. Their availability, reliability and flexibility has made all the difference for our neutrals, our clients and their remote cases.

Availability

Our Remote Sessions Support Team is available for our clients. They handle all technical and logistical components of remote sessions, which include:

• Sending out private links to the parties
• Fielding questions from parties before and during sessions
• Organizing session participants into private, separate breakout rooms
• Conducting demos for remote-reticent parties
• Helping participants circumvent technology issues that may arise

Throughout any remote proceeding, our neutrals and our clients can contact an assigned member of our Remote Session Support Team for help with and guidance through the remote dispute resolution process and the technology we use in it. They are an email or phone call away and, within minutes, will be on the session to work with you personally.

Reliability

Just as our clients trust our neutrals, our neutrals trust our Remote Session Support Team. They have worked with the members of this team on thousands of remote mediations and arbitrations—both those that have proceeded seamlessly and the several that have involved technological bumps in the road. Our neutrals rely on our Remote Session Support Team to help our clients in ways they are less equipped to.

“I am not particularly tech-savvy, but this team makes up for that in droves,” said Hon. Michael J. Hogan, (Ret.), senior mediator and arbitrator at ADR Systems. “Having a dedicated team to take care of these tasks positively impacts my work: All I have to do is log in and be prepared to mediate or arbitrate the case before me. They handle the rest.”

Every case that our neutrals mediate or arbitrate remotely or in a hybrid manner is assigned a member of our Remote Session Support Team. They communicate with clients and the neutral prior to the case, are there at its start to set it up and remain available throughout its duration to assist in whatever ways they can. With this responsibility in the Remote Sessions Support Team’s care, our neutrals are freed to do what they do best: resolve your disputes.

Flexibility

Our neutrals work with attorneys, adjusters, litigants and corporate representatives with varying degrees of comfort with videoconferencing technology and varying types of devices. This can result in a variety of questions about our remote services and a variety of issues that parties may encounter—either because of a technology issue or discomfort with the technology before them—when connecting into a remote mediation or arbitration.

Our Remote Session Support Team remains on its toes to respond to these different combinations of questions and issues. Their experience working through them with our clients, in fact, inspired them to create Your Technology Guide to Remote ADR Sessions. This free resource includes a checklist for preparing for a remote session, protocols for joining a remote session through different devices and answers to common questions about how to troubleshoot technology issues before and during a remote session at ADR Systems. It is a compilation of their prior experience working with our clients and anticipates the confusion, questions and concerns our clients may occasionally encounter in the future. It, like our Remote Session Support Team itself, is here to help you be at ease when working with our neutrals to resolve your dispute across various devices and degrees of familiarity with remote dispute resolution.

More information on remote sessions can be found here.

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Hon. Michael J. Hogan, (Ret.) brings a calm, measured approach to all his mediations and arbitrations. Judge Hogan is a well-liked and sought-after neutral with extensive experience in a myriad of civil matters such as contracts, securities, insurance coverage, personal injury, UCC, construction, product liability, nursing home, discrimination, harassment and other employment related matters. His engaging personality keeps all parties focused and energized while working toward resolution.

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