To our clients,
I want to extend a heartfelt thank you to all our clients who stuck with us this year while we transitioned from in-person dispute resolution to remote mediation and arbitration. This was a difficult year for many, and we are sympathetic to that.
As we transitioned, there was a big learning curve for everyone. In June, we started to provide in-person mediation and arbitration once again, but most of our cases are still participating virtually. These remote sessions have worked well with great success. Our technical support team has worked hard to quickly resolve any issues that may have arisen during your remote session. We are sincerely grateful for your understanding and patience throughout this process.
Whether you choose an in-person or a virtual format for your next session with us, our neutrals and staff are ready to help every step of the way. And my ‘door’ is always open. Please feel free to contact me anytime at firstname.lastname@example.org or 312.960.2264.
Thank you for trusting your cases to us in 2020 and we look forward to serving you again in the new year.
President, ADR Systems