ADR Systems is unique among its peers in the legal services community. Along with providing mediation, arbitration and many other dispute resolution services, ADR Systems offers comprehensive support throughout the entire process – before, during and after your session. And you will always be assisted by a case manager who will personally handle your matter as well as other support staff who will work with you every step of the way. Our goal is to ensure that you receive unparalleled service each time you use our services.

Here are some of the ways you can rely on the staff at ADR Systems:

• Case managers coordinate schedules, calls and meetings, offer suggestions regarding the most appropriate process to resolve your case, provide information on specific neutrals, consult on custom programs and follow up to make sure your needs are met
• The submissions department securely collects and tracks case files, and confidentially transmits them to your neutral
• The support staff handles administrative tasks, ranging from maintaining settlement records, billing, conference room preparation and other details
• The remote session support team provides technical assistance for virtual sessions

Providing a personal touch became the cornerstone of the business when the company first opened its small dispute resolution facility in 1994. ADR Systems has grown extensively with more than 15,000 square feet of space on two floors and 22 conference rooms. While the company has expanded, the personal touch given clients has remained the same. Attorneys can bring their matters to ADR Systems knowing that their case will be handled professionally and neither the parties nor the neutrals will need to worry about the extraneous details.

“After I retired from my job as judge in the Circuit Court of Cook County, I knew I wanted to stay in the legal field, but I did not want to worry about the tedious administrative tasks that come with the practice of law,” said Hon. Brigid M. McGrath, (Ret.), senior mediator and arbitrator at ADR Systems. “I knew I wanted to continue helping parties resolve their disputes and becoming a mediator and arbitrator was a natural next step. I sought to join a respected dispute resolution provider that would make my new job as a neutral as easy as possible.  I found the perfect match at ADR Systems. The ADR Systems staff carefully attends to the multitude of tasks involved in the dispute resolution process, which gives me freedom to focus solely on the matter in front of me.”

To learn more about how the ADR Systems staff supports you during your dispute resolution process, contact us here or call 312.960.2260.

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Hon. Brigid M. McGrath, (Ret.), has handled and complex commercial and personal injury case types throughout her 34-year legal and judicial career, including professional malpractice, medical malpractice, insurance coverage and product liability matters. Known for her diplomatic and observant style, she masters the facts of each case before her to identify the root causes of disputes, deconstruct conflict between divergent parties and guide them toward settlement.

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