General Questions Archives - ADR Systems

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How should I prepare for a remote session with ADR Systems?

May 19, 2020

Little about the mediation or arbitration process changes when a session is conducted via remote options instead of in person; our case managers, administrative staff and neutrals work with you and your client in much the same way. That being said, attorneys should follow a short checklist to confirm they and their clients are ready […]

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What do I do if I cannot hear or see anyone once I’m on the videoconference?

May 13, 2020

If parties experience audio/visual issues when they access an ADR Systems Zoom videoconference, their neutral or an ADR Systems staff person will be on hand to help them troubleshoot the issue. For more information, see section three, Troubleshoot Technology Issues, of our free client resource, Your Technology Guide to Remote ADR Sessions.

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Which videoconferencing tool is right for my case?

May 13, 2020

Each of the remote options we offer have helped our clients settle their disputes. Your case manager will assist you in selecting the best option for your case.  You will not be charged any addition fee when choosing to do your mediation or arbitration remotely. Zoom is the most commonly used remote option among our […]

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What precautions does ADR Systems take to ensure remote mediations and arbitrations on Zoom are secure and private?

April 15, 2020

Parties in a mediation or arbitration via a Zoom videoconference will wait in a waiting room until admitted to the videoconference by the neutral who hosts the videoconference. ADR Systems also only allows the host of a Zoom videoconference to share their screen with the videoconference’s participants. None of the participants in the videoconference can […]

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What are your technical capabilities?

February 21, 2020

In addition to secure videoconferencing capabilities provided through Zoom and Skype, we provide WI-FI, wireless printing and have large screen projection capabilities.

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How do I pay my bill?

February 21, 2020

Our clients can pay their bills through a variety of methods. You can mail a check payable to ADR Systems at 20 North Clark Street, Floor 29, Chicago, IL 60602. You can pay your bill via a credit card. VISA, Mastercard, Discover and American Express are accepted with a 3.0% processing fee. You can pay […]

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Judge Burke mediated a settlement in a matter where the parties were extremely far apart, with almost no common ground.  He pushed both sides to rethink their positions, outlined a post-conference approach and made himself available on short notice.  I do not believe anyone else could have settled the matter.  He will be my first choice for future mediations.

Lisa M. Lilly, Esq.Lisa M. Lilly Law
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