General Questions Archives - ADR Systems

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How should I prepare for a remote session with ADR Systems?

May 19, 2020

Little about the mediation or arbitration process changes when a session is conducted via remote options instead of in person; our case managers, administrative staff and neutrals work with you and your client in much the same way. That being said, attorneys should follow a short checklist to confirm they and their clients are ready […]

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What do I do if I cannot hear or see anyone once I’m on the videoconference?

May 13, 2020

If parties experience audio/visual issues when they access an ADR Systems Zoom videoconference, their neutral or an ADR Systems staff person will be on hand to help them troubleshoot the issue. For more information, see section three, Troubleshoot Technology Issues, of our free client resource, Your Technology Guide to Remote ADR Sessions.

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Which videoconferencing tool is right for my case?

May 13, 2020

Each of the remote options we offer have helped our clients settle their disputes. Your case manager will assist you in selecting the best option for your case.  You will not be charged any addition fee when choosing to do your mediation or arbitration remotely. Zoom is the most commonly used remote option among our […]

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What precautions does ADR Systems take to ensure remote mediations and arbitrations on Zoom are secure and private?

April 15, 2020

Parties in a mediation or arbitration via a Zoom videoconference will wait in a waiting room until admitted to the videoconference by the neutral who hosts the videoconference. ADR Systems also only allows the host of a Zoom videoconference to share their screen with the videoconference’s participants. None of the participants in the videoconference can […]

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How do I pay my bill?

February 21, 2020

You can pay your bill through a variety of methods, including: -Mailing a check payable to ADR Systems at 20 North Clark Street, Floor 29, Chicago, IL 60602 -Using a VISA, Mastercard, Discover or American Express credit card with a 3.0% processing fee at adrsystems.com/payment -Using Zelle with this email address: adrsystems20@gmail.com -Initiating a wire […]

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How is ADR Systems different from other providers?

February 20, 2020

In over three decades as a dispute resolution service, ADR Systems has settled the vast majority of our mediated cases, and we offer the most efficient arbitration process available. Unlike some other dispute resolution providers, our neutrals are not employees and have no financial or managerial stake in the company. This ensures their neutrality. Personal […]

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Our law firm handles only medical malpractice cases—a type of case that is very difficult to settle except by mediators who understand the complex emotions involved and what is at risk when such cases go to trial.  I trust ADR Systems' panel of mediators.  They have settled cases I truly thought incapable of settlement. I highly recommend them.

William A. Cirignani, Esq.Cirignani, Heller & Harman
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